Returns & Refund Policy

Atlantic Island Wool

Last updated: 28 July 2026

​

We want you to be happy with your purchase. If for any reason you are not satisfied, you may return
eligible items in accordance with the policy below.

This policy complies with UK consumer law and EU consumer protection regulations, including
the 14-day right of withdrawal for online purchases.

1. 14-Day Right of Return (EU & UK Consumer Law)

If you purchase goods from Atlantic Island Wool online, you have the legal right to cancel your
order within 14 days of receiving your items.

To exercise this right:

 

• You must notify us within 14 days of receiving your order

• You then have 14 additional days to return the goods

The item must be returned:

• Unused

• In its original condition

• With original packaging where possible

Once the returned item is received and inspected, we will issue a refund.

2. How to Request a Return

To initiate a return, please contact us at:
Email: info@atlanticislandwool.com

Please include:

• Your name

• Order number

• Reason for return

We will provide return instructions.

3. Return Shipping

Unless the item is faulty or incorrect:

• Customers are responsible for return shipping costs.

• We recommend using a tracked shipping service.

Atlantic Island Wool cannot be responsible for returns lost in transit.

4. Refunds

Once your return has been received and inspected:

• Your refund will be processed within 5–10 business days

• Refunds are issued using the original payment method

Original shipping costs are refunded only where required by law, such as when exercising the EU/UK 14-day cancellation right.

Return shipping costs are not refunded unless the item is faulty.

5. Faulty or Incorrect Items

If you receive an item that is:

• Faulty

• Damaged

• Incorrect

Please contact us within 48 hours of delivery with photos if possible.

We will arrange either:

• A replacement

• A repair (if applicable)

• A full refund

Return shipping costs for faulty items will be covered by Atlantic Island Wool.

6. Items Not Eligible for Return

For hygiene and product integrity reasons, certain items may not be eligible for return once opened or used, including:

• Used sheepskins

• Used bedding or blankets

• Custom or made-to-order products

This does not affect your legal rights if the product is faulty.

7. Natural Material Disclaimer

Our products are made from natural wool and sheepskin.

Because these are natural materials:

• Variations in colour, texture, and markings are normal

• Each piece is unique

These natural variations are not considered defects.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

• Check your bank account again

• Contact your payment provider

If the issue persists, please contact us at:
info@atlanticislandwool.com

9. Contact

For any returns or refund questions please contact:

Atlantic Island Wool
Email: info@atlanticislandwool.com
Website: www.atlanticislandwool.com